Privacy policy

Last updated: March 21, 2026

Montriva operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a carefully designed shopping experience (the "Services"). Montriva uses the Shopify platform, which enables us to provide these Services.

This privacy policy describes how we collect, use, and disclose your personal data when you visit, use our Services, make a purchase or other transaction through them, or when you communicate with us.

In the event of a conflict between our terms and conditions and this privacy policy, this policy shall prevail with respect to the collection, processing and disclosure of personal data.

We encourage you to read this privacy policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal data.

Personal data that we collect or process

The term "personal data" refers to any information that identifies or can reasonably be associated with you or another person. Personal data does not include information collected anonymously or irreversibly anonymized.

Depending on how you use our Services, your place of residence, and applicable laws, we may collect or process the following categories of personal data:

Contact details

  • First and last name
  • Address
  • Billing address
  • Delivery address
  • Phone number
  • E-mail address

Financial data

  • Credit or debit card numbers
  • Payment card information
  • Information about bank accounts

Transaction information

  • Payment method
  • Payment confirmations

Account data

  • User name
  • Password
  • Security issues
  • Preferences and settings

Transactional data

  • Products viewed
  • Products added to cart or wishlist
  • Products purchased, returned, exchanged or cancelled
  • Transaction history

Communications with us

  • Information provided when you contact us, for example via customer service

Device data

  • Information about the device used
  • Browser information
  • Network connection
  • IP address
  • Unique identifiers

Usage data

  • Information regarding your interaction with our Services, how you use them and navigate our site

Sources of personal data

We may collect personal data from the following sources:

Directly from you
For example, when you:

  • Create an account
  • Make a purchase
  • Use our Services
  • Contact us

Automatically via the Services
Specifically via:

  • Your device
  • Cookies
  • Other similar technologies

Service providers
We may receive data from service providers who help us provide certain technologies or services.

Partners and third parties
We may also receive information from business partners or other third parties.

How we use your personal data

Provide, personalize and improve the Services
We use your data to:

  • Process payments
  • Execute orders
  • Manage returns and exchanges
  • Remember your preferences
  • Send notifications related to your account
  • Arrange delivery
  • Publish reviews
  • Offer personalized recommendations

Marketing and advertising
We may use your data to:

  • Send marketing communications by email, SMS or mail
  • Display advertisements for our products or services

Security and fraud prevention
Personal data may be used to:

  • Check accounts
  • Secure payments
  • Detect and prevent fraud or illegal activities
  • Protect our Services

You are responsible for protecting your login information.

Communication with you
We use your data to:

  • Provide customer service
  • Respond to your requests
  • Manage our business relationship with you

Legal obligations
We may process your data to:

  • Comply with legal obligations
  • Respond to legal requests
  • Participate in legal proceedings
  • Enforce our terms and policies

Sharing of personal data

We may share your personal data with:

Service providers
For example:

  • Shopify
  • IT suppliers
  • Payment providers
  • Analytics services
  • Logistics partners

Business and marketing partners
To provide marketing services and advertisements.

With your consent
For example:

  • Product delivery
  • Social network integrations

Affiliated companies
Within our group of companies.

Commercial transactions
In the event of:

  • Merger
  • Acquisition
  • Bankruptcy

Relationship with Shopify

Our Services are hosted by Shopify, which may process personal data in order to provide and improve the Services.

The data may be processed outside your country of residence.

Third-party websites and links

We are not responsible for the privacy practices, security, or content of third-party websites.

Data concerning children

Our services are not intended for children. We do not knowingly collect personal data from individuals who have not reached the legal age in their country.

Data security and retention

No method of transmission or storage is completely secure. The data retention period depends on legal, contractual, and operational obligations.

Your rights and choices

Depending on where you live, you may have rights such as:

  • Right of access
  • Right to erasure
  • Right to rectification
  • Right to data portability

Communication preferences

You can unsubscribe from marketing communications at any time via the unsubscribe link.

Complaints

You can make a complaint directly to us or to your local data protection authority.

International data transfer

Personal data may be transferred and processed outside your country of residence using recognized legal mechanisms.

Changes to the privacy policy

We may update this privacy policy periodically.

Contact

If you have any questions about this policy or wish to exercise your rights:

📧 info@montriva.com